One conversation, start to filed.
The story every practice tool promises and the client never sees. Here, the client is in it.
The quarter closes itself
Doddle Manager already knows the VAT quarter ended, because the work register watches Companies House and statutory dates daily and rolls work forward on its own. A records request goes to the client's app: four items, plain English, your wording.
The client answers in seconds
They get a notification, photograph the receipts, tick off what they have, and say "don't have this" on what they don't. Anything they send passes a strict security gate and lands in the right client file. Questions? They just chat, and you see who is typing, live.
Your team never chased once
The work item moved itself to "records received". The reminder emails never needed sending. The out-of-hours message covered the 9pm panic. And every message came from a verified client login, so you always knew who you were talking to.